Delivery Policy of GemGrandeur

Effective Date: February 11, 2025

Thank you for shopping at GemGrandeur! Our Delivery Policy outlines the shipping methods, estimated delivery times, and important guidelines regarding order shipments.

Company Information:
GemGrandeur
Address: 123 Maple Street, Springfield, IL 62701
Phone Number: +1 217-555-0123
Email: info@gemgrandeur.com
Website: gemgrandeur.com

1. Shipping Destinations

  • We currently ship to the United States, Canada, Europe, Australia, and select international locations.

  • Some remote areas may not be eligible for delivery due to logistical constraints.

2. Shipping Methods & Estimated Delivery Times

We offer the following shipping options:

  • Standard Shipping: 5-10 business days (Domestic), 10-20 business days (International)

  • Express Shipping: 2-5 business days (Domestic), 5-10 business days (International)

  • Overnight Shipping: 1-2 business days (Domestic only)

Delivery times are estimates and may vary due to factors such as customs delays, weather conditions, and carrier issues.

3. Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays).

  • Custom or personalized items may require additional processing time.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on destination and shipping method.

  • Free shipping is available for orders over $100 within the United States.

5. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your order through our website or the carrier’s website.

6. Customs, Duties & Taxes

  • International orders may be subject to customs fees, duties, and taxes, which are the responsibility of the customer.

  • We are not responsible for delays caused by customs processing.

7. Lost or Delayed Shipments

  • If your order is delayed beyond the estimated delivery time, please contact us at info@gemgrandeur.com.

  • If an order is lost in transit, we will investigate and provide a suitable resolution.

8. Address Accuracy

  • Customers are responsible for providing the correct shipping address.

  • Orders shipped to an incorrect address provided by the customer may not be eligible for refunds or reshipments.

9. Changes & Cancellations

  • Orders cannot be changed or canceled once they have been shipped.

  • If you need to modify your order, please contact us within 24 hours of placing it.

10. Policy Updates

  • GemGrandeur reserves the right to update this Delivery Policy at any time.

  • Changes will be posted on our website and take effect immediately.