Sales Policy of GemGrandeur

Effective Date: February 11, 2025

Welcome to GemGrandeur! We appreciate your trust in our premium ankle bracelets and accessories. Our sales policy outlines the terms and conditions for purchasing our products through our website.

Company Information:
GemGrandeur
Address: 123 Maple Street, Springfield, IL 62701
Phone Number: +1 217-555-0123
Email: info@gemgrandeur.com
Website: gemgrandeur.com

1. Ordering Process

  • Customers can place orders directly through our official website: gemgrandeur.com.

  • All orders are subject to availability. If an item is out of stock, customers will be notified promptly.

  • Orders are processed within 1-3 business days after payment confirmation.

  • Customers must provide accurate shipping and billing information to avoid delays.

2. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Apple Pay

  • Google Pay

  • Bank Transfers (for bulk orders, contact customer service)

3. Pricing and Taxes

  • All prices listed on our website are in USD and are subject to change without prior notice.

  • Applicable taxes will be calculated at checkout based on the customer’s location.

  • Any additional customs duties or import taxes for international shipments are the responsibility of the buyer.

4. Shipping Policy

  • We offer standard and express shipping options for domestic and international orders.

  • Estimated delivery times:

    • Domestic (USA): 3-7 business days

    • International: 7-21 business days

  • Customers will receive a tracking number once their order has been shipped.

  • We are not responsible for delays caused by customs or unforeseen circumstances.

5. Return & Refund Policy

  • Customers may return products within 14 days of receiving their order if they are unsatisfied.

  • Items must be unused, in original packaging, and accompanied by proof of purchase.

  • Refunds will be issued within 5-7 business days after the returned item is received and inspected.

  • Shipping fees are non-refundable.

  • Personalized or custom-made items are non-returnable unless defective.

6. Exchange Policy

  • Exchanges are allowed within 14 days for defective or incorrect items.

  • Customers must contact customer service at info@gemgrandeur.com for assistance.

  • Exchanges are subject to product availability.

7. Warranty and Product Guarantee

  • All our products come with a 6-month warranty covering manufacturing defects.

  • Normal wear and tear, accidental damage, or improper use are not covered under warranty.

  • For warranty claims, please contact customer support with proof of purchase.

8. Customer Support

  • Our customer support team is available Monday to Friday, 9 AM – 6 PM (CST).

  • Contact us via email at info@gemgrandeur.com or call +1 217-555-0123.

9. Privacy Policy & Data Security

  • All customer information is securely stored and used solely for order processing and marketing (if opted-in).

  • We do not share customer data with third parties without consent.

10. Policy Updates

  • GemGrandeur reserves the right to update this sales policy at any time.

  • Any changes will be posted on our website and take effect immediately.