Refund and Returns Policy
Refund and Returns for GemGrandeur is effective as of October 29, 2024.
At GemGrandeur, we strive to provide our customers with high-quality jewelry that they love. However, if you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy below:
1. Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- It must be within 30 days of the purchase date.
- It must be in its original condition, unused, and in the original packaging.
- It must include all accessories, tags, and any accompanying documentation.
2. How to Initiate a Return
If you wish to return an item, please follow these steps:
- Contact Us: Email our customer service team at info@gemgrandeur.com to request a return. Please include your order number and the reason for the return.
- Receive Return Instructions: We will provide you with return instructions, including the return address and any specific requirements.
- Package the Item: Carefully package the item in its original packaging to prevent damage during transit.
- Ship the Item: Send the package to the address provided in our return instructions. We recommend using a trackable shipping service to ensure safe delivery.
3. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days, depending on your bank’s processing time.
4. Non-Returnable Items
Certain items are non-returnable, including:
- Customized or personalized items.
- Sale items or items marked as final sale.
- Items that have been worn or show signs of use.
5. Exchanges
We currently do not offer direct exchanges. If you would like to exchange an item for a different size or style, please return the original item for a refund and place a new order for the desired item.
6. Shipping Costs
Shipping costs for returns are the responsibility of the customer, except in cases of damaged or incorrect items. We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.
7. Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us immediately at info@gemgrandeur.com. We will arrange for a replacement or refund at no additional cost to you.
8. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to us:
- Address: 123 Maple Street, Springfield, IL 62701
Phone Number: +1 217-555-0123
Email: info@gemgrandeur.com
Website : gemgrandeur.com
