Refund and Returns Policy of GemGrandeur

Effective Date: February 11, 2025

Thank you for shopping at GemGrandeur. We value your satisfaction and have outlined our Refund and Returns Policy below to ensure a smooth shopping experience.

Company Information:
GemGrandeur
Address: 123 Maple Street, Springfield, IL 62701
Phone Number: +1 217-555-0123
Email: info@gemgrandeur.com
Website: gemgrandeur.com

1. Eligibility for Returns & Exchanges

• Customers may return or exchange products within 14 days of receiving their order.

• Items must be unused, in their original packaging, and include proof of purchase.

• Personalized or custom-made products are non-refundable, unless defective or damaged upon arrival.

2. Refund Process

• Once we receive and inspect your returned item, we will notify you of approval or rejection.

• Approved refunds will be processed within 5-7 business days to the original payment method.

• Shipping costs are non-refundable unless the return is due to an error on our part.

3. Exchange Policy

• Exchanges are allowed for defective or incorrect items.

• Customers must contact our support team at info@gemgrandeur.com before returning the item.

• Exchanges are subject to product availability.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service to ensure the safe return of items.

5. Damaged or Defective Items

• If you receive a damaged or defective item, contact us immediately at info@gemgrandeur.com with photos as proof.

• We will replace or refund the item at no additional cost.

6. Late or Missing Refunds

• If you haven’t received your refund after 7 business days, check with your bank or credit card provider.

• If you still need assistance, contact us at info@gemgrandeur.com.

7. Policy Updates

• GemGrandeur reserves the right to update this Refund and Returns Policy at any time.

• Any changes will be posted on our website and take effect immediately

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